Episode 206 Conflict Management


Usually we talk about how wonderful libraries are – and they are! And we talk about cheery, happy, fun things in libraries – and there are tons of them! But today we are talking about a much more uncomfortable topic, but important in libraries: Conflict.

We are all about Minnesota Nice here, and it would be wonderful if everyone was nice, everyone agreed on library issues, and everyone agreed on everything. But we all know that when you work with other people, and when you work with members of the public, things do not always turn out so well. Conflict is inevitable and dealing with it can be hard.

But: like so many things, there is a process you can follow to make conflict situations better! We are going to walk through some ideas here to help reduce conflict situations, and hopefully to make things better. We are not going to fix everything – nothing will. But “better” is a good step in the right direction! Check out our podcast on Stress in the Workplace from Season One to get some good strategies for handling stress that may be a part of conflict.

So everyone take a deep, yoga breath, sit in a nice comfy chair or be engaged in a happy activity, and let’s talk about some skills for reducing conflict in your library.

We have material on our site for this episode; and we also have material on this skill, along with many others, available in our Skills Toolbox section of our site.

Contents on our full information page:
  • Introduction
  • Background
  • Strategies
    • Conflict with patrons
    • Conflict between staff
  • Books We are Reading
  • Conclusion

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Want to talk with us about this topic? Do you, your staff, or your organization need training in this topic? Want to write a policy, or develop a program?  We are here for you!
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