Monthly Archives: October 2017

Episode 212: Open Access



Open Access PLoSThis is Open Access week, and we are celebrating with a podcast! (Check out our full information page here!)

This is a topic with a lot of passion involved, and lots of big feelings on all sides of the discussion. Today we are just going to walk through some of the basics of how OA works and what it means; and talk with Susan Schleper, from Centra Care Health hospital library in St. Cloud, about one aspect of using it in a library setting in her institutional repository.

As so often happens on this podcast, we are just introducing you to a big topic – and we want you to get comfortable with the basics and then be able to move on to a larger look that makes works for your organization and professional interests.

So, as always, we have a lot of material on the podcast page to help you keep building up your knowledge. And of course, we are always available to come to your library to help you, to talk with you, and to help you set up policies and procedures and training for yourself, your colleagues, and your organization!

Have you heard our book group podcast: Books and Beverages Podcast? Subscribe today for all kinds of genres, lots of beverages, and a parade of great guests!


Episode 211: Technology Training for Library Staff



Contents of our information page:
  • Introduction
  • Background
  • A Few Technology Training Resources
  • Books We are Reading
  • Conclusion

Today we are talking about one of the biggies in the world of library work: Technology training. We all know it’s tough to keep up with the tech we need to use, and it can be even more complicated to help patrons to use their own tech! To help us with this, we have a Guest Host: Angie Kalthoff, Technology Integrationist in St Cloud School District 742.

One of the “fun” things about technology training is that it is never done. You will never know enough, and the field will always keep changing. Don’t get discouraged! Just adjust your own framework to know that there will forever be something new and interesting and cool out there – and you will keep discovering these things and keep learning new skills! (Continuous learning is not only important for continued job success, but helps to keep your brain agile as you get older. So for those of us who are aging rapidly (all of us!), tech is a tool to keep us young!)

Remember: CMLE is here to help you with training! If we don’t have the material here for you, we will help you find it.

Want to talk with us about this topic? Do you, your staff, or your organization need training in this topic? Want to write a policy, or develop a program? We are here for you!
Click here to get started!

Episode 210 Customer Service



Customer service photo

 

Contents of our information page:
  • Introduction
  • Background
  • The Basics
  • A Few Stories from the Front Lines!
  • Books We are Reading
  • Conclusion

This week we are talking customer service in your library: the good, the bad! Patrons, customers, or whatever you call those people who use your services, are the heart of it all – the reason our jobs exist. At our very foundation, we only exist in our jobs to serve these people. Some of them will absolutely be the best part of your job; they will make you happy to come to work, they will fill you with that positive glow of happiness in doing a good job, and will in general be a delight! There may even be homemade snacks involved!

Other patrons will make you question your job, your reason for being in a library, and your very will to get out of bed in the mornings! When, not if, that happens to you, try to focus on taking a deep breath and remembering that this too shall pass. Go back and listen to our episode #206 on Conflict Management, and look through our material on handling stress in the workplace.

But don’t let the few lousy patrons be too big a part of your job! Actively keep your perspective focused on the great things you are doing to build community, and to enjoy the customer service aspects of your job! We are not going to overlook the tough parts of this skill, but we do not want to dwell on it and overshadow the good stuff too. So sit back, relax, and let’s talk about some good customer service procedures you can implement in your organization to make things flow better. And we will share a few stores from the real-life side of working with patrons all day!

Next Week: we talk about technology training in your library, with Guest Host Angie Kaltoff!

Want to talk with us about this topic? Do you, your staff, or your organization need training in this topic? Want to write a policy, or develop a program? We are here for you!
Click here to get started!

 


Episode 209: Conferences – Attending and Presenting



ICAPP Conference on Natural Disasters and Environmental Protection

This week we are talking about professional conferences: attending them and presenting at them. This is your chance to meet other people who do what you do, who like the same things you like, and who are experiencing some of the same challenges you are facing! In our system, made up of all types and sizes of libraries, we have many people who are solo library workers, or who work with a very small group of people. That kind of isolation can be tough, so conferences are a great way to be sure you connect with other people in your area of the library world! And, as you are part of a big profession, this is also a chance for you to be giving back to everyone else with your ideas, your experiences, and your material.

We all work better when we are working together, and sharing information is a responsibility of being part of a community. (plus, it’s really fun to present at conferences! You get to feel like you are contributing, and you get the chance to really talk about issues and ideas that are important to you!)

Contents on our full information page:
Contents of this page:
  • Introduction
  • Background
  • Attending a Conference
  • Presenting at a Conference
  • Books We are Reading
  • Conclusion