Category Archives: Materials

Episode 206 Conflict Management


Usually we talk about how wonderful libraries are – and they are! And we talk about cheery, happy, fun things in libraries – and there are tons of them! But today we are talking about a much more uncomfortable topic, but important in libraries: Conflict.

We are all about Minnesota Nice here, and it would be wonderful if everyone was nice, everyone agreed on library issues, and everyone agreed on everything. But we all know that when you work with other people, and when you work with members of the public, things do not always turn out so well. Conflict is inevitable and dealing with it can be hard.

But: like so many things, there is a process you can follow to make conflict situations better! We are going to walk through some ideas here to help reduce conflict situations, and hopefully to make things better. We are not going to fix everything – nothing will. But “better” is a good step in the right direction! Check out our podcast on Stress in the Workplace from Season One to get some good strategies for handling stress that may be a part of conflict.

So everyone take a deep, yoga breath, sit in a nice comfy chair or be engaged in a happy activity, and let’s talk about some skills for reducing conflict in your library.

We have material on our site for this episode; and we also have material on this skill, along with many others, available in our Skills Toolbox section of our site.

Contents on our full information page:
  • Introduction
  • Background
  • Strategies
    • Conflict with patrons
    • Conflict between staff
  • Books We are Reading
  • Conclusion

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Want to talk with us about this topic? Do you, your staff, or your organization need training in this topic? Want to write a policy, or develop a program?  We are here for you!
Click here to get started!

Episode 15: Information Literacy

Image result for information literacy

This is our final regular show of Season One!! But stay tuned for info on our LOL (Linking Our Libraries) Podcast Awards Show coming up Thursday June 29!

You can download all of our podcast episodes at iTunes, or your podcast app of choice. And check out our website for all kinds of information on this topic!

Topic of the Week: Information Literacy

This material applies to all our patrons: students of all ages, senior citizens, new immigrants, soccer moms – everyone!

(We will not mention any names; but it was a little discouraging to see some of the very poorly designed websites with material on this topic, or websites filled with broken links. This is an important part of info literacy!)

From ACRL (Association of College and Research Libraries):

“Information literacy is a set of abilities requiring individuals to “recognize when information is needed and have the ability to locate, evaluate, and use effectively the needed information.” 1

Episode Nine: Reader’s Advisory


Reader’s Advisory: A service which involves suggesting fiction and nonfiction titles to a reader through direct or indirect means

We are library people, and of course there are many other things we do in addition to reading books – but we do love to read books too!

There are so many genres out there – you can not know them all, but you need to be ready to help patrons find books across all of them. Check out this enormous list, and start thinking about books! No one person can know it all, so we need to work on strategies for learning enough to help our patrons!

Instead of our regular feature of a Spotlight Library, this week we are featuring a Spotlight Librarian: the incomparable Nancy Pearl

Check out our website for more information about this episode!

Episode Seven: Art in the Library

Boston Public Library 7
Courtyard at the Boston Public Library in Boston, MA
So many libraries have art, either as displays or as circulating items, we really have a lot to enjoy! Thank you this week to our Guest Hosts: Becky Pflueger from St. Cloud Public Library and Jennifer Penzkover, St. Cloud Arts Commission Coordinator. And a big thank you to library people across assorted listserves and across the country, who responded to our call for information about art in their libraries! (All photos belong to the library (or person) submitting them to us. )

Check our website for more information on the podcast, and all our contributing libraries, with pictures and links!

Episode Three: Library Makerspaces

Maker space layout

This week we are looking at library makerspaces!

Makerspaces are an exciting trend in libraries of all types and sizes. Although their traditional programs are STEM/STEAM based technology learning, they can involve all sorts of programs that inspire patrons to try new skills and to create new things.

Our spotlight library this week is the Lewis and Clark Elementary Media Center in Liberty, MO. They are not only doing some very interesting work with their makerspace, in addition to sharing ideas for starting your own makerspace!; they also have some great resource for their community.

For more information on this topic, and all our links, please go to our website!

Episode Two: Library Materials

Seed library at the Dunedin Public Library

This week we talk about the fun and interesting materials you might find in a library!

People’s vision of a library tends to revolve around books and computers, and of course we have those things. But there is so much more available!

This week our Spotlight Library is the Chelmsford Public Library. This is a library that has a lot of great innovation in their programming and services, as well as materials!

Click here to get more information about the topics we discuss this week (or go to our website:,  and look at all our podcast material there).